[KB3239] How do I uninstall or reinstall ESET Cyber Security or ESET Cyber Security Pro?

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When installing ESET Cyber Security or ESET Cyber Security Pro version 6.9.60 or later, users must have mac OS 10.12 or newer.

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Issue

Solution

To view instructions for an operating system other than macOS, choose the appropriate operating system below:

Windows Users|Android Users

Begin with part I

Only proceed to part II if your issue is not resolved.

I. Uninstall your ESET product for Mac

Click Finder to open a new Finder window.
Click Applications, hold CTRL, click ESET Cyber Security and then select Show Package Contents from the context menu.

Navigate to Contents → Helpers and double-click Uninstaller.app to run the uninstaller.
Version 6.0.13.0 and earlier users: Click the Resources folder and then double-click Uninstaller.app to run the uninstaller. Click to view a screenshot.

If you receive 'Identity of the installer cannot be confirmed'

If the installation of ESET products is being blocked, hold CTRL + click (or right-click if you have a two-button mouse) the installer file, select Open from the context menu and then click Open when you are prompted by Apple Gatekeeper. For more information about how to configure Apple Gatekeeper, visit the Apple support article on this topic.

Follow the on-screen instructions to uninstall ESET Cyber Security.
- Troubleshooting: I receive the message Uninstall Failed when uninstalling ESET Cybersecurity for Mac.
Click Close to exit the uninstaller.
Reinstall ESET Cyber Security or ESET Cyber Security Pro. For illustrated instructions see the appropriate Knowledgebase article below:

II. Uninstall using the ESET Cyber Security .dmg

Insert the ESET Cyber Security CD into your computer and double-click the ESET icon on your Desktop. If you downloaded ESET from the internet, click the install package in your Downloads folder (or the default folder set by your browser).
- If you do not have the retail disk or an install package you can download the install package from the Home Downloads page.

Double-click the Uninstall icon and follow the on-screen instructions to uninstall ESET Cyber Security.

If you receive 'Identity of the installer cannot be confirmed'

If the installation of ESET products is being blocked, hold CTRL + click (or right-click if you have a two-button mouse) the installer file, select Open from the context menu and then click Open How to delete the mails app from mac. when you are prompted by Apple gatekeeper. For more information about how to configure Apple gatekeeper, visit the Apple support article on this topic.

Click Close to exit the uninstaller.
Restart your computer.

About upgrading

If you are upgrading from ESET Cybersecurity (4.x) to a later version of ESET Cyber Security or ESET Cyber Security Pro, follow the instructions in Download, install and activate ESET Cyber Security or ESET Cyber Security Pro.

If you are still unable to resolve your issue, email ESET Technical Support.

Mirrorop app for mac. After installing the software and MirrorOp is added to your applications, open Mirror op (through the Launchpad or by the Spotlight search field.)You will get a warning that MirrorOp can't be opened this way.Click on the button 'Show in Finder'.The Finder-application will open, directly in the folder Applications (or Apps) where MirroOp is installed.Click with the right mouse button on the MirrorOp-application and choose 'Open'.Click on the 'Open'-button and MirrorOp wil start up.MirrorOp will ask you to give acces to the microphone. You now have to log in with your admin password for your Mac-computer to save the changes.From now on, you can start the program as usual. Click 'OK'.MirrorOp will now start.Enter the hostname of a display, the pincode and click on the play-button.You get a privacy-warning and need to give access to MirrorOp in the Security & Privacy preferences.Click on 'Open System Preferences'.Click on 'Security & Privacy'.Place a check mark at 'MirrorOp' and in the popup click on 'Later' (or click on 'Restart Now' and reconnect to the screen).To save your changes, click in the left bottom corner on the lock.

Last Updated: Jul 30, 2020

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This article refers to the Cisco AnyConnect VPN. If you're looking for information on the Prisma Access VPN Beta that uses the GobalConnect app, see: Prisma Access VPN Beta Landing Page.
If you're not sure which service you're using, see: How do I know if I'm using the Cisco AnyConnect VPN or the Prisma Access VPN Beta?

Q: How do I uninstall Cisco Anyconnect VPN Client on Mac OS X?

Answer

If the application is still installed do this:

From the Finder go to the Applications folder.
Look for the Cisco folder and open it
Then double click on Uninstall Anyconnect to start the uninstall process
Follow instructions to uninstall VPN program

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Here's the procedure for manually uninstalling the AnyConnect client from a Mac OS X system.

As root, run the following shell script from the Terminal:

You will be prompted for your password. Once you enter it, just follow the steps

If you still having trouble and/or the new Cisco Anyconnect installation complains that you have a version installed, follow these steps:

Enter these commands to clean out the old Cisco VPN kernel extension and reboot the system.

Delete Vpn App

If you installed the Cisco VPN for Mac version 4.1.08005 package, enter these commands to delete the misplaced files. The deletion of these files will not affect your system, since applications do not use these misplaced files in their current location.

Enter these commands if you no longer need the old Cisco VPN Client or Shimo.

Finally this.

[KB3239] How do I uninstall or reinstall ESET Cyber Security or ESET Cyber Security Pro?

Details

Uninstall Vpn App

Issue

Solution

Begin with part I

I. Uninstall your ESET product for Mac

If you receive 'Identity of the installer cannot be confirmed'

II. Uninstall using the ESET Cyber Security .dmg

If you receive 'Identity of the installer cannot be confirmed'

About upgrading

Freevpn.app Unable To Uninstall Macbook

Related articles:

Q: How do I uninstall Cisco Anyconnect VPN Client on Mac OS X?

Answer

If the application is still installed do this:

Freevpn.app Unable To Uninstall Macos

Here's the procedure for manually uninstalling the AnyConnect client from a Mac OS X system.

If you still having trouble and/or the new Cisco Anyconnect installation complains that you have a version installed, follow these steps:

Delete Vpn App